Note: The following is a long personal rant, mainly written to make me feel better. Feel free to skip this post.
So, for the last six months or so my washer has been dying. I had already had the problem fixed once, and it didn't last long, so I didn't want to spend the money to have it fixed again, when the machine is old and falling apart anyways. So I started hunting for a good deal on a new washer. Two problems, my old washer was a combined stacked unit - so I had to get a new washer and dryer. Second problem, the place set up for my washer and dryer is VERY SMALL - so I had to find the very small, space saver units, which are not very popular and therefore, hardly ever go on sale. I was hoping to find something on sale before my washer died completely, but each time I did laundry - and had to sit on the lid to keep it down - I was sure I was never going to make it and was preparing myself to spend about $300 more than I wanted to. So, imagine my joy when I found the small washer and dryer at Best Buy on clearance the day after Christmas! Finally, I was back in the price range I wanted and jumped on the chance. So, I anxiously awaited delivery of said unit, the following Monday. And here begins the rant.
I was told to expect a phone call on Sunday to give me a two hour window when the delivery and installation people would be there. No phone call came. So, as soon as the store opened, I called Best Buy, only to be told that delivery was scheduled for sometime between 9:30 and 11:30 (this was at 10:30). So I raced home from work and waited until 11:45, then called Best Buy again. After half an hour of run around and no one answering the phone, the dispatcher finally told me that he couldn't get in touch with the delivery guy, but he left a message for him to call me. At 12:30 I get a phone call from the delivery guy - the washer I purchased is not in stock at the store, or at any store in the valley, and he will not be able to deliver it today! So, after missing two hours of work, and spending half an hour on the phone trying to get answers, I am finally told, there is no washer, and since it was a clearance item, they can't order it, so I am SOL and will have to go into the store and find something else or cancel my order. Not only am I incredibly bummed about not getting my washer, I am incredibly upset that no one had the courtesy to tell me this until I called to find out where it was!
But, the story gets better. I go back in to Best Buy and talk to the salesperson who originally sold me the unit. He insists that they have the unit and shows it to me, all boxed up and ready to go. He keeps messing around with some inventory thing on the computer until I finally notice that the unit he is showing me is different from the sales model on the floor. Apparently the unit they have in stock is the new model, not the clearance model. The salesperson apologizes and agrees to sell me the new unit at the clearance price since it was their mistake. He takes my number and promises to call that evening and let me know when it will be delivered. I leave, feeling okay about Best Buy - not thrilled, but glad they seem to be trying to make it up. Until about 10:00 that night - when I still have not received a phone call. Surprise, surprise. So, called the next morning, and after another half hour of trying to get anyone to pick up the phone, I was finally told that they were going to give me the washer at their cost, but it was still about $40 more than what I paid, so I needed to go back in to Best Buy and repurchase the washer. After another hour long trip to Best Buy, we finally, hopefully have everything figured out - and delivery is set for Saturday and I am now having nightmares about my washer/dryer and the delivery.
But the story still doesn't end. I get a phone call on Friday telling me that delivery is scheduled between 9 and 11 am. Hooray - maybe a little redemption for Best Buy! Not!
10:30 Saturday morning and I get a call, they are running late, it will now be between 11:00 and 12:00.
12:30, I call, they are still running behind but are almost to my house. They arrive about 10 minutes later.
2:30 - They have been trying to install everything for about 2 hours when I am told there is a problem, they can't hook my dryer up to the vent. It seems the connection in my wall is old and outdated and won't attach to the dryer hose I was sold. Sorry, nothing we can do. Seriously, this guy was ready to pack up and leave me with a dryer in the middle of my kitchen! After explaining to him as calmly as I could under the situation that I refused to pay for delivery and installation if the product wasn't installed, he told me I could go find a part that would work and call him and he would try to come back and fix the problem, at his convenience of course.
So, after 3 trips to Best Buy, 5 calls to Best Buy (each one taking at least 30 minutes), 5 1/2 hours of waiting for delivery people, and 2 hours of installation, my old, semi-working washer/dryer is gone, I have a working washer, and no dryer. And, the assurance that maybe, if things aren't too busy tomorrow, they will be able to come over and get my dryer hooked up.
Word to the wise, no matter the price, don't buy major appliances from Best Buy, it is never worth it!
So, for the last six months or so my washer has been dying. I had already had the problem fixed once, and it didn't last long, so I didn't want to spend the money to have it fixed again, when the machine is old and falling apart anyways. So I started hunting for a good deal on a new washer. Two problems, my old washer was a combined stacked unit - so I had to get a new washer and dryer. Second problem, the place set up for my washer and dryer is VERY SMALL - so I had to find the very small, space saver units, which are not very popular and therefore, hardly ever go on sale. I was hoping to find something on sale before my washer died completely, but each time I did laundry - and had to sit on the lid to keep it down - I was sure I was never going to make it and was preparing myself to spend about $300 more than I wanted to. So, imagine my joy when I found the small washer and dryer at Best Buy on clearance the day after Christmas! Finally, I was back in the price range I wanted and jumped on the chance. So, I anxiously awaited delivery of said unit, the following Monday. And here begins the rant.
I was told to expect a phone call on Sunday to give me a two hour window when the delivery and installation people would be there. No phone call came. So, as soon as the store opened, I called Best Buy, only to be told that delivery was scheduled for sometime between 9:30 and 11:30 (this was at 10:30). So I raced home from work and waited until 11:45, then called Best Buy again. After half an hour of run around and no one answering the phone, the dispatcher finally told me that he couldn't get in touch with the delivery guy, but he left a message for him to call me. At 12:30 I get a phone call from the delivery guy - the washer I purchased is not in stock at the store, or at any store in the valley, and he will not be able to deliver it today! So, after missing two hours of work, and spending half an hour on the phone trying to get answers, I am finally told, there is no washer, and since it was a clearance item, they can't order it, so I am SOL and will have to go into the store and find something else or cancel my order. Not only am I incredibly bummed about not getting my washer, I am incredibly upset that no one had the courtesy to tell me this until I called to find out where it was!
But, the story gets better. I go back in to Best Buy and talk to the salesperson who originally sold me the unit. He insists that they have the unit and shows it to me, all boxed up and ready to go. He keeps messing around with some inventory thing on the computer until I finally notice that the unit he is showing me is different from the sales model on the floor. Apparently the unit they have in stock is the new model, not the clearance model. The salesperson apologizes and agrees to sell me the new unit at the clearance price since it was their mistake. He takes my number and promises to call that evening and let me know when it will be delivered. I leave, feeling okay about Best Buy - not thrilled, but glad they seem to be trying to make it up. Until about 10:00 that night - when I still have not received a phone call. Surprise, surprise. So, called the next morning, and after another half hour of trying to get anyone to pick up the phone, I was finally told that they were going to give me the washer at their cost, but it was still about $40 more than what I paid, so I needed to go back in to Best Buy and repurchase the washer. After another hour long trip to Best Buy, we finally, hopefully have everything figured out - and delivery is set for Saturday and I am now having nightmares about my washer/dryer and the delivery.
But the story still doesn't end. I get a phone call on Friday telling me that delivery is scheduled between 9 and 11 am. Hooray - maybe a little redemption for Best Buy! Not!
10:30 Saturday morning and I get a call, they are running late, it will now be between 11:00 and 12:00.
12:30, I call, they are still running behind but are almost to my house. They arrive about 10 minutes later.
2:30 - They have been trying to install everything for about 2 hours when I am told there is a problem, they can't hook my dryer up to the vent. It seems the connection in my wall is old and outdated and won't attach to the dryer hose I was sold. Sorry, nothing we can do. Seriously, this guy was ready to pack up and leave me with a dryer in the middle of my kitchen! After explaining to him as calmly as I could under the situation that I refused to pay for delivery and installation if the product wasn't installed, he told me I could go find a part that would work and call him and he would try to come back and fix the problem, at his convenience of course.
So, after 3 trips to Best Buy, 5 calls to Best Buy (each one taking at least 30 minutes), 5 1/2 hours of waiting for delivery people, and 2 hours of installation, my old, semi-working washer/dryer is gone, I have a working washer, and no dryer. And, the assurance that maybe, if things aren't too busy tomorrow, they will be able to come over and get my dryer hooked up.
Word to the wise, no matter the price, don't buy major appliances from Best Buy, it is never worth it!



